FREQUENTLY

Asked Questions

PRODUCT CARE

All our handbags crafted by hand. Irregularities in the leather and/or any color unevenness are natural features of the beautiful materials we use.

  • Caring for your croc and/or leather accessories

It may surprise you, but, crocodile skin does not respond well to prolonged moisture. It may crack or bubble if thus exposed. To avoid damage:-

Try to keep your accessory from prolonged moisture, such as heavy rainfall or submersion in fluids. If it does get wet, please dry it immediately with paper towels, in the case of handbags, pack loosely with non-coloured paper and allow it to dry indoors, at room temperature.

Do not expose your accessory to prolonged direct heat or sunlight, as the color of the leather may mutate and in so doing, it may not change pleasingly or evenly.

We provide cotton dustbags with all our products. When you are not using your accessory, please allow it to rest in its dustbag, where it will be safely protected from humidity, dust and/or any potential scratches or friction marks.

  • Caring for your textile and leather accessories

We work with a variety of textiles, including cotton-and-polyester velvet, canvas and artisanal fabrics. In most cases, the accessory will be trimmed and/or lined with leather or croc.

Should your accessory become wet, do not place it in a dryer. Take a neutral-coloured microfiber towel and blot the outside of the bag until it is as dry as it will go, and then air at room temperature until completely dry.

Do not squeeze or wring the accessory.

If you wish to clean your accessory, use a microfiber damp cloth at room-temperature.

For velvet products, you may wish to use sparkling water to dampen the cloth.

It is extremely important that velvet be cleaned gently if wet, to avoid crushing and marking the material. Blot dry as quickly as ever possible.

If in doubt, please do feel free to contact us and we will be happy to advise you on how best to clean or treat your product.

 

KALAMARIE IS ETHICAL LUXURY

We like to think of our accessories as sensory objects. We use different materials, textures and colours to entice the senses and create more of a fashion experience than a fashion object. The interior of one of our handbags offers complex detail and beautiful craftsmanship, with lively colours and textures and thought-through pockets and compartments.

On occasions, we use crocodile skin for our designs. Our crocodile leathers are entirely sourced by a local Colombian farm, under the auspices and strict controls of the Environmental Authority (Ministerio del Medio Ambiente de la República de Colombia). With the purchase of one of our croc accessories, you contribute to the preservation of this much-loved species.

 

PAYMENT

All transactions in the US are charged in US Dollars. NY residents will be charged Sales Tax.

All transactions in the UK are charged in Pounds Sterling and are subject to VAT at 20%.

 

SHIPPING

At this time, we are able to ship all our items to all of the US and anywhere in the UK. We are working toward worldwide shipping and will keep this site updated in that regard.

Shipping rates and times are as follows:

In the US:

FEDEX 3-Day Select: (3 to 5 working days) $20

FEDEX Overnight: $50

In the UK AND EUROPE:

Standard Delivery: (3 to 5 working days) £10

 

RETURNS

We want to ensure that you are as happy with our products as we are with your purchase. However, we are a small team. For this reason, we can only accept returned items in their original packaging, in pristine condition and entirely unused, within seven (7) days of delivery to you. We will not be able to provide a refund or exchange until we have received and inspected the returned item.

 

SOLD OUT

If you wish to purchase a product which shows as sold out, please feel free to contact us, and we will happily provide you with a lead time to the next delivery date.

 

MADE TO ORDER

Our all-croc products are made to order. If you wish to place an order, please complete the enquiry form, or simply telephone us and we will take details of your order. Orders will be placed within twenty-four (24) hours of receipt.  Usual lead time for all croc products is six weeks from the date of order.

 

WHOLESALE

If you wish to speak to us about wholesale, please contact us using our details for the US or the UK, depending on where you are.

 

CONTACT

In the US:

meli@kalamariehandbags.com

+1 (917) 741 30 10

In the UK:

kara@kalamariehandbags.com

+44 (0) 7875 405 094

 

VISIT US

Visit us, and a brilliant bunch of other indie designers in the heart of NYC’s Soho, at:

Flying Solo

434 West Broadway

New York City

NY 10012

For wholesale and press enquiries, see us at Mega Mega Projects

 

NEWSLETTER

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